Dropouts are a major annoyance whilst using the Internet. You will
be using the Internet as per normal, and all of a sudden your connection
will disappear and it is asking to reconnect.
Dropouts are usually caused by a poor quality phone line or poor
quality modem. As a general rule, External modems are more reliable
than an Internal Modem. This paticularly applies to areas with poor
quality phone lines - An Internal modem will usually be perfectly
fine on a good quality line, but on a bad line, an internal modem
can cause havoc.
The usual remedy for a poor phone line is to force the modem to
connect at a slower, more stable speed. To do this will need to
put a string in your modem settings to force it to stay in v.34
mode. On most modems this string will be +ms=v34
Shoalnet/Fastrac will never disconnect you from the Internet, ONLY if you are a Silver Pack customer
who has been connected for 5 hours continously.
Under good conditions, connection times of over 1 month have been
achieved. Shoalnet/Fastrac do not have a policy
of disconnecting users to "make room" or "free up